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CONFERENCES & EXHIBITIONS

Disabled Access

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Extensive work has been carried out in recent years to improve the facilities within our venue.

Wheelchair Users

Accessible Seating Areas

Assisting Dogs

Box Office

Hearing Assistance

Help & Assistance

Medical Information & Wheelchair Hire

Parking

Telephones

Taxis

Toilets

ACCESSIBLE SPACES IN THE WEMBLEY GRAND HALL

Under the public entertainments license the following provision has been made for wheelchair accessible spaces:

Wembley Grand Hall - 8 spaces (Block 16 Row J). Space is also available for 8 walking disabled patrons. If required, an additional 8 spaces can be made available at the back of Block 10 (Row J) - advance notice is required.

If you are not able to attend the venue independently and require a personal assistant to be with you at all times, to help with everyday tasks, the personal assistant or carers ticket will be free of charge. If you are able to attend the venue independently and do not require a personal assistant but choose to bring a companion with you, their ticket will be charged at the same price as yours.

If a visitor arrives in a wheelchair but does not need the wheelchair to access the Auditorium, the wheelchair must be stored in the designated storage area.
Under the above licence, wheelchairs are not allowed in any other parts of the Auditoriums.

ASSISTANCE DOGS

Assistance dogs are welcome, however on certain Wembley Grand Hall events (dependent on sound levels - please check with Operations Manager), they are not allowed to remain in the Auditoria during the performance. A Steward will accompany the visitor to their seat with the dog and then take the dog away, to be looked after by staff in a predetermined area. Alternatively, the visitor may be offered a Balcony seat or Hospitality Box where assistance dogs are allowed.

BOX OFFICE

There is an additional Box Office number for visitors with disabilities to the Wembley Grand Hall and Wembley Showhall. For further ticket and venue information please phone 020 8902 4141. This line is operational Monday to Saturday from 9.30am - 5.30pm or alternatively, the Box Office is open to personal callers Mondays - Saturday 10.00am to 4.30pm.

HEARING ASSISTANCE

Induction loops are available for hearing aid users fitted with a "T" switch in Blocks 4, 13 & 16 of the Wembley Grand Hall. The Pavilion also offers an infra red system.

Please call 020 8902 8833 for further information.

HELP AND ASSISTANCE

Advice and assistance is available at the Conference and Exhibition Centre Reception Desks on arrival and during the event. To let us know about your visit in advance or any particular requirements you may have please contact us on venues@wembley.co.uk

MEDICAL & WHEELCHAIR HIRE

Medical + Wheelchair symbols Fully trained medical staff are on duty during event open hours - see plan for location of Medical units. Wheelchairs are available for hire on a £30.00 returnable deposit - please call 0208 795 8140 to arrange.

PARKING

Designated accessible parking is dealt with by CSP (020 8902 8833, Extensions 3314/3315). Spaces have been allocated to each building. Set down and pick-up is available outside the buildings, however vehicles may be required to park in the main car park. If booking tickets through Wembley Box Office, car parking passes can be ordered at the same time.

TELEPHONES

We are registered with Typetalk, the textphone relay service for deaf and hard of hearing people.

TAXIS

Accessible taxis can be booked for wheelchair visitors from the Wembley Conference and Exhibition centres Reception Desks through Computer Cab (020 8909 2999).

TOILETS

There are accessible WCs in all buildings - see plans below for location.

VENUE PLANS